The Usability of Winstar Casino
- Modern website
- Secure casino
Winstar gives out a vibe of a trendy, hip online casino with free2play games. The site’s theme and design are excellent, showing a city at night with neon signs highlighting the game categories. We especially enjoyed spending time on the platform because our eyes were resting while looking at it. It’s almost like turning on dark mode.
Everything is neatly positioned on the screen, and it was so easy to get around. The upper menu bar offers the following tabs: Lounge, eGames, Video Poker, eTables, Keno and Promos. The leaderboards are on the left, while the Player Profile dashboard is on the right side.
The centerpiece is made out of game rooms (eGames, Video Poker, eTables, etc.). And that’s pretty much all you get – no flashy banners, pop-ups, or confusing arranging choices. The layout is clean and remarkably user-friendly. Props to GAN, who holds the right to the site’s design, text, and digital content.
The Winstar mobile app also uses the space it has cleverly, without looking cluttered or less functional. You may need to do a bit of scrolling and tapping to get where you’re going, but you won’t break a sweat.
Mobile players can grab their versions of the Winstar social casino mobile app for free. Dedicated apps are available on Google Play and App Store. Look them up:
- WinStar Online Casino & eGames – for Android
- Winstar Social Casino – for iOS
The developer is GameAccount Network PLC (also known as GAN). You’ll notice that the number of games in the app version of Winstar is reduced. It is the only downside of going down this route. Otherwise, everything works smoothly. Also, none of the game categories is missing, as you can still play bingo, keno, table games, video poker and slots (here referred to as eGames for some reason).
Another thing we have to point out is the need to have the latest operating systems. For example, to run the app on an iPhone or iPad, you need to have iOS and IPadOS versions that are 13.0 or later. Those with an Android device should update their configuration to 7.0 and up.
Payment Methods at Winstar Casino
Time goes by so fast when you’re having fun. One spin after the other, and we were soon out of funds. With no more bonuses to claim, and a strong desire to keep playing, we visited the cashier. A small purchase of Virtual Credits (Chips) should keep us afloat until the next login and a new bonus. A notification popped up when we clicked on the Buy Chips button.
“We are currently only able to accept payments through our mobile apps.”
As compensation for the trouble, Winstar offered a free $19.99 package with the code PAYONMOBILE.
In any case, mobile purchases through the app work just fine. You can use all major bank cards in addition to PayPal. The cheapest package provides 19,000 Chips for $9.99. The most popular option is the $49 purchase, a package with 125,000 Chips.
Customer Service at Winstar Casino
The Winstar social casino live chat widget appears once you land on the Contact Us page. First, the bot dished out a few FAQ options, but if they don’t contain the answer, you need to go for the Get in Touch Button. It connects you to a human support agent.
We inquired about why only mobile purchases were possible at that moment. Brooke, the agent, asked for a moment to address our issue. He informed us the change was introduced in December 2022, and there were no indications of reinstalling desktop purchases soon.
It’s good to remember that live chat is available 24/7, as is email support. Emailing customerservice@winstaronlinegaming.com is another safe and reliable way to present your issue to the help team. There is also a FAQ page, providing around a dozen answers to common questions.
Licenses held by Winstar Casino
Winstar Casino for social gaming doesn’t need to own a license to operate in the US. This operation is a free-to-play gaming platform that doesn’t offer
real-money gambling. Therefore, it is exempt from state and federal laws regarding online gambling.
The Winstar social gaming product uses the Simulated Gaming technology from GAN. GAN’s proprietary turnkey platform GameSTACK mimics real money casinos, enabling operators to run free games while retaining the authentic casino feel.
GAN won Social Gaming Operator of the Year at SBC Awards North America and Freeplay Gaming Supplier at EGR North America in 2021. With multiple industry accolades, the company is legit. In addition, there’s no reason to doubt WinstarOnlineGaming.com seeing how Winstar World Casino and Resort back up the site.
Player Rewards at Winstar Casino
Do you want to know about Winstar Casino rewards? So did we. The list of promotions blew us away, starting with the sign-up bonus. Every new player gets a 5,000 Chips welcome bonus after completing the registration. Okay, not bad. But what about continuous rewards?
Well, Winstar social casino offers regular Fortune Wheel bonuses and daily promos awarding more Chips. In addition, you can benefit from special rewards if you’ve been a patron of Winstar World Casino and Resort. We’re talking about the Club Passport Rewards.
How does this work then? For example, a player can link their Club Passport card with their Winstar social casino account. Then, they can earn Online Gaming Rewards by purchasing Chips packages.
With Online Gaming Rewards stacked, they can visit the Le Fleur Boutique at the Winstar land-based facility, present their Club Passport card and a valid photo ID, and redeem gift cards. Such gift cards can later be used for retail shopping, hotel stays, food and beverage, event tickets and more.
The Loyalty Lounge is also a unique feature that grants players private access to exclusive games. Indeed, a variety of special promotions and bonuses is available to loyalty members. However, to become one, you have to link your Club Passport to your Winstar social gaming account.
Let’s talk about games at Winstar social casino. As mentioned, the site offers eGames, video poker, eTables, keno, and bingo. The eGames section contains slots organized in a particular way. For example, you can switch between sub-sections called Americas, Europe, Africa, Asia, and All 360. Asia features games like Red Panda and Double Lotus, whereas Africa offers slots like Savannah Storm and African Diamond
Are you a fan of video poker? Winstar’s got you covered. You can play anything from Jacks or Better and Deuces Wild to Power Grid Poker. The eTables section offers roulette and baccarat, which is nice but notably limited. Where are the blackjack tables?
As for software providers, Winstar social casino sources games from heavy hitters like Konami, Everi, and Red Rake Gaming.
For a social casino, Winstar has a terrific collection of slots. It’s the other categories the operator should keep working on. Adding just a few more table games would significantly improve the lobby.
Playing games at Winstar Casino requires Virtual Credits, aka Chips. You don’t use real money here, only the Chips you get through bonuses or purchases. So, what are the best ways to acquire Chips for play without actually putting in money?
The Fortune Wheel is one of the top ways of getting free Chips, as you can spin it every four hours. Besides the Daily Login Bonus that can secure up to 2,800 extra Chips, players can also benefit from the Refer a Friend offer. This deal awards prizes to the player and the referred person – they get 10,000 Chips each.
If you really want to build a bankroll, you can secure more bonuses by purchasing packs of Chips. For example, Winstar has a First Purchase Bonus, granting a 500% match, or 6x more Chips than the purchase itself provides. Make a second purchase, and you’ll qualify for the 5x Bonus Booster. It means receiving a promo worth 400% of the actual purchase.
Leaderboard competitions are another way of stacking Chips. Winstar organizes daily, weekly, and monthly leaderboards, with some focusing on poker or table games only.
Winstar social casino is also no stranger to one-time offers, so make sure you keep track of the Promotions page. Some deals may require a promo code, especially limited offers posted on social media.