The Usability of Bally Casino
- Wide selection
- Trusted company
- Good bonus terms & conditions
- Can not sort games by their software provider
The website does a great job highlighting the many different titles you can enjoy there. Each game type has a dedicated section, which makes finding what you want to play effortless. The casino even goes a step further and splits every section into smaller categories.
Almost every game tile displays a More Info button when hovered over. This opens a separate page that shows some basic info about the release and a brief description of how it works. You can also try most games without spending a dime by launching them in demo mode. Games running in demo mode play identically to their real-money versions.
If you are looking for a specific release, you can use the search bar to find what you are looking for by name. Search results display all titles containing that word and their game type.
We are slightly disappointed that we cannot sort games by their software provider. However, considering how well the casino handles everything else, that is a minor complaint.
Bally Casino offers dedicated apps for iOS and Android devices. Players can download these apps directly from the App Store and Play Store, respectively. Because of that, you can rest assured the app is safe and up to the security standards set by Apple and Google.
That said, you do not have to download the app to play on mobile. The website works directly from the browser on smartphones and tablets. You get the same experience with or without the app, so using it mostly comes down to personal preference.
It is worth noting the casino is only available in New Jersey. Because of that, the casino app requires you to enable Location Services before you can start playing. If you are using your mobile web browser to play, you have to download the True Location app. If your mobile device has been rooted or jailbroken, the geolocation software will not be able to verify your location.
Payment Methods at Bally Casino
Bally Casino offers multiple payment methods to its members. You can deposit using Visa, MasterCard, PayPal, and VIP Preferred. Additionally, you can add money to your casino balance by visiting the cage at the partner land-based casino. The minimum deposit is $10 per transaction for all payment methods. Meanwhile, the maximum deposit varies between $5,000 and $10,000 based on the banking option you choose. The website does not charge you to add money to your account. Deposited funds are processed instantly.
You can cash out using VISA Direct, PayPal or VIP Preferred ACH Instant e-Check. Alternatively, you can withdraw funds to the cage and pick them up in person. The minimum payout amount ranges between $10 and $50, depending on the payment method. Meanwhile, the max withdrawal per transaction is $5,000.
The casino’s finance team will typically process cashout requests within 24 hours. After that, wait times vary between payment methods. VISA Direct and PayPal payouts usually take up to 24 hours, while VIP Preferred cashouts take three to five business days.
Online patrons who wish to cash out at Bally’s Atlantic City Hotel & Casino need to call 1-844-980-2720 so that the financial team can preapprove their request.
Customer Service at Bally Casino
If you have any questions or concerns, customer support is there to help! Bally Casino’s support staff are available 24/7 through live chat or e-mail. Alternatively, you can call their toll-free phone number listed in the support section. We recommend using live chat, as it has the fastest response times of the three.
The casino also has an extensive FAQ with answers to many common questions. The answers are split by category, which is very helpful. Additionally, you can use the search bar in the FAQ to find specific information.
Players active on social media can connect with Bally Casino on Facebook, Instagram, and Twitter. Oftentimes, these channels are the best way to learn about new promotions and exclusive deals.
Licenses held by Bally Casino
Bally Casino has an Internet Gaming Permit issued by the State of New Jersey’s Division of Gaming Enforcement. The website adheres to the state Casino Control Act, which requires players to be of legal age and located in New Jersey while playing.
The arrival of Bally Casino in NJ in February 2022 was possible thanks to Bally’s Atlantic City casino license. Gamesys is behind the platfrom, since Bally and the UK-based digital gaming operator merged in October 2021. BallyCasino.com is the second casino to operate under the Atlantic City casino license, following PointsBet Casino.
Bally’s Corporation has a much wider presence in the USA as a sportsbook operator, with licenses in over a dozen states.
Player Rewards at Bally Casino
The casino is home to various exciting promotions for all types of players. As a new member, you get a cashback welcome bonus, which refunds up to $100 in cash if you lose. You must deposit at least $10 to be eligible for the promotion.
After completing the welcome package, you can claim other bonuses. Bally Casino offers prize draws, cashback, daily free games, and the refer-a-friend bonus.
Wagering on casino games awards points called Bally Bucks. You can trade these bonus points for real money at the rate of one Bally Buck to $0.01. Bonus points expire after 12 months, so make sure to exchange your Bally Bucks regularly.
The website has a VIP program with exclusive bonuses, a personal host, and much more. The operator also offers a complimentary month of VIP membership if you are a VIP in another casino.
